Shipping policy
Last updated: October 15, 2026
Thanks for shopping with VONEZI. This policy explains how we ship your order, how long it takes and what to do if something goes wrong.
WHERE WE SHIP
We ship to the United States and to many countries around the world. The countries we deliver to are shown at checkout.
DISPATCH TIME
Orders are dispatched within 1 to 2 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.
DELIVERY TIME
Once your order is dispatched, delivery typically takes 7 to 12 business days, both within the United States and internationally. The exact time depends on your location and the carrier. Delivery windows are estimates and are not guaranteed, since carrier delays, customs checks and severe weather can happen.
SHIPPING RATES
Shipping costs are calculated at checkout based on your order and delivery address. You will see the final shipping cost before you pay.
ORDER TRACKING
When your order is dispatched, we email you a confirmation with a tracking number. You can also check your order any time on our Track Your Order page. Tracking can take 24 to 48 hours to show updates after the label is created.
MULTIPLE ITEMS AND SPLIT SHIPMENTS
If you order more than one item, your order may arrive in separate packages and on different days. You will not be charged extra shipping for split shipments, and each package will have its own tracking number.
DELAYS
If we expect your order to be dispatched later than the time we stated, we will email you with a new estimate and give you the option to wait or cancel for a full refund.
INCORRECT ADDRESS
Please check your shipping address before you place your order. If you need to change it, email us as soon as possible at hello@vonezi.com. We cannot change an address after an order has been dispatched. We are not responsible for orders delivered to an incorrect address that was entered at checkout.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total unless shown at checkout. We have no control over these charges and cannot predict their amount. Please contact your local customs office for details.
LOST, DAMAGED OR WRONG ITEMS
If your package is lost, arrives damaged or contains the wrong item, contact us within 30 days of the delivery date, or the estimated delivery date for lost packages. Include your order number and, for damaged or wrong items, a photo. We will make it right with a replacement or a refund. See our refund policy for more details.
CONTACT US
Questions about shipping? Email us at hello@vonezi.com or use our contact page. We reply as quickly as we can.